Exchanges and Returns


In-Store Purchases:

General Merchandise may be returned for a refund or exchanged within 30 days of purchase with original receipt. Some merchandise is non-returnable. See below.

Non-returnable merchandise includes any item that has direct skin contact including, but not limited to:
BioSkin, Incrediwear, iWalk, CBD and Hemp Oil, Incontinence/Bladder Control Items, Mattresses, Cushions including Contour Folding Wedges, Bath Safety, Compression Items, Special Order Golden Lift Chairs.
-All BSN Medical Inc. products (Jobst, FLA, Actimove) are warranted to be free of material or workmanship defects. Any defective merchandise will be repaired or replaced at the discretion of BSN Medical Inc. There are no implied or expressed warranties, including the fitness of the product for certain medical conditions. JOBST, Actimove, FLA Orthopedics Total Satisfaction Guarantee (TSG) allows for the exchange of an equal valued product.
-All Golden Lift Chairs, Scooters and Power Wheelchairs are returnable within 5 Business Days of Purchase-25% restocking fee applies.
-Any modification to all equipment voids manufacturer warranty, therefore merchandise is not returnable.


Online Purchases:

Products purchased online are refundable with the same restrictions as in-store purchases. No return authorization is necessary if the item is returned in the store. If returning an item via a shipping carrier, you must first request and reference a return authorization number for your shipment.